Casting Frontier Chat Support is available from 9:30am to 6pm PT.
What is Chat Support?
Chat support is a feature that will allow you to reach us directly through the website for LIVE assistance on any questions or concerns you may have. This will allow you the opportunity to receive clear and efficient responses, and will allow our team to actively guide you to a resolution.
How to Reach Chat Support:
Chat support can be reached by clicking on the chat bubble in the lower left hand corner of your account:
Once the bubble is selected you will receive a few options. Make sure to select Casting Director Account to be redirected to the correct support department:
Once the correct department is selected you will be given a few options to narrow down your question. Make the selection that best matches your request :
After the best selection has been made you will be asked to answer a few questions which will help the support member find your account. Please respond with the name and email address listed on your account:
Once these questions have been answered you will receive an automated response:
Please allow a few minutes for a team member to reach out, as these messages are answered in order of request. A LIVE support member will reach out to assist you as quickly as possible!
Hours for Chat Support:
The hours for chat support are 9:30am-6pm PST. If you need to reach us outside of our chat hours please contact castingsupport@castingfrontier.com
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