How Do I Contact Support?

This article explains how to reach our support team. Chat support is available for Talent Representatives and Casting Directors during specific hours. All users can contact us via email outside chat hours.

Submit a request here and we will reply via email.

Include your name, the email address tied to your account, and a brief description of how we can help. We aim to reply as quickly as possible during business hours. 

Our Email support hours are Monday - Friday 8:30am PT - 6pm PT

Casting Frontier offers live chat support to help you quickly resolve account, job, or profile questions. Chat is currently available for Talent Representatives and Casting Directors only. Chat Support is available Monday–Friday, 6:30am – 6pm PT.

1. Locate the chat bubble in the lower left-hand corner of your account.

2. Click the bubble to open the chat window.

3. Select your account type from the options shown to ensure you're routed to the correct support department.

4. Choose the option that best matches your specific request to help narrow down your question.

5. Answer the brief automated questions to help the support member locate your account. Please provide the name and email address exactly as they are listed on your account.

6. Wait for a live team member to join the chat. Please allow a few minutes for a team member to reach out, as messages are answered in the order they are received.

Who can use chat support?
Chat support is available for Talent Representatives and Casting Directors. Chat is not currently available for Talent accounts.

What if I need help outside of chat hours?
Email support@castingfrontier.com anytime. We monitor emails and will respond as quickly as possible.